Support
If you have questions or run into problems, you can create a support ticket by sending an email with your question or problem to the appropriate email address in the table below or use one of our support email templates below.
| Email Address | Purpose |
|---|---|
| hpc-support@gwdg.de | General questions and problems (when in doubt, use this) |
| nhr-support@gwdg.de | for NHR users |
| kisski-support@gwdg.de | for KISSKI users |
| support@gwdg.de | Non-HPC issues (e.g. VPN) |
When you are writing a ticket to support, please:
- State your user id
($USER). - If you have a problem with your jobs, always
- include the job ID and
- the complete standard output and error
(-o/-e <file>).
- If you have a lot of failed jobs, send at least two outputs. You can also list the job IDs of all failed jobs to help us even more with understanding your problem.
- If you do not mind us looking at your files, please state this in your request. You can limit your permission to specific directories or files.
- Please open a new ticket for each issue. It is easier for us to merge two tickets if necessary than to split them up.
For quick questions, our Matrix channel #hpc-users is the best option. We will try to react promptly, but sometimes we may ask you to open a ticket instead.
You can find an archive of all news at the HPC-announce mailing list.